Cancellation of Order

Elreuzo.com reserves the right to cancel order(s) without explanation, under following circumstances:

Elreuzo.com is not able to meet the requirement of the order placed or the placed/cancelled order does not comply with the Elreuzo.com usage policy or for any other external factors.

However, Elreuzo.com will strive to ensure that any communication of cancellation of an order, in case of cancellation, is intimated within appropriate time to the concerned person and any applicable refund will be made in reasonable time.

Refund policy

We have a 15-day ” NO Questions asked’ return policy, i.e. the customer will have 15 days after receiving the product to request a return.

To be eligible for a return, the product/item must be in the same condition that it was received in – unused, with tags, and in its original packaging. The customer is also required to produce the receipt or proof of purchase.

To initiate a return, the customer may contact us at  @ Elreuzo.com. Upon acceptance, the customer will receive a return shipping label, as well as instructions on how and where to send the concerned package. Items sent back to us, without raising a return request, will not be accepted.

You can always contact us for any return related queries at  @ Elreuzo.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will evaluate the issue and provide necessary assistance.

Exceptions / non-returnable items

Personalized/customized products, used or damaged products are not eligible for return.



The customer will be notified once we’ve received and inspected the returned item; and will be intimated if the refund is approved or not. If approved, the amount will be automatically refunded to the original payment source. Please note, the refund may take some time depending on your bank/credit card company to process and execute the reverse transaction.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

PLEASE NOTE: Personalised items do not qualify for returns or refunds.

Use of Your Personal Information

We may use the information we collect about you to:


Our Rights

All content & images displayed on Elreuzo.com are the property of Elreuzo and/or its respective owners. The design of all items are copyright protected. Under no circumstances may you re-use any of the information on this site for your own personal gain, and no copying of the designs is allowed. Please respect the designer’s time in creating these items. Anyone using or purchasing from Elreuzo.com is deemed to have read and understood the above Terms and Conditions. We reserve the right to amend these terms & conditions in compliance with current Indian law. These terms do not affect your statutory rights.

What You See is What You Get

Elreuzo.com has made every effort to display the items as accurately as possible. All products have been described in the best possible manner. However, we are aware that colors and images vary slightly depending on lighting conditions. The actual product colors may sometimes look slightly different. This is unavoidable, but we are sure that all our customers will be delighted and satisfied with their items upon receipt.